FAQs

FAQs

Table of Contents

 

I'm seeing the following when I try to use Channel Plus: error codes 9815, 8001 (network error) or blank or black screen when I try to make the small video fullscreen. What's the fix?
Unfortunately, these are all symptoms of something malfunctioning with Channel Plus. To resolve, please follow these steps:

  • Reset your Internet connection. Wait 60 seconds to turn it back on and check to make sure your smart TVs network connection has reconnected.
  • Reset your country settings. Go to your TV’s general location settings and select a country other than your own. Then, re-select your country and accept any terms & conditions that may pop up.
  • Unplug and plug your TV back in. Physically unplug and plug your TV back in to give your TV and Channel Plus a hard power cycle.

If you are unable to fix the issue following the instructions above, please email us your Client ID with a description of what instructions you completed. Need help finding your alphanumeric Client ID? Here’s a 15 second video on how to find it in the Channel Plus settings on your LG smart TV.



 

General FAQs

What is XUMO?
XUMO is your destination for free LIVE and on-demand streaming entertainment. With over 160 different channels to choose from, you won’t get bored. Tune in for newly launched music channels, breaking news, epic fails, stand up comedy, sports, news coverage, and more. Select channels as “Favorite” for an experience tailored to you. Share the latest from the guys at Funny or Die, gather ’round for this week’s Movie of the Week from our collection of FREE Movies, catch-up on full length seasons of TV shows like Roseanne, Hell’s Kitchen, Unsolved Mysteries, and more, or witness history being made during LIVE tournaments from the 2019 PGA TOUR Season. Stay up to date, but most of all, stay entertained with XUMO.
Where is XUMO available?
XUMO and Channel Plus powered by XUMO are available in the contiguous United States. Channel Plus powered by XUMO is also available in Canada on LG smart TVs running webOS 3.5 or above.
What can I watch on XUMO?
XUMO has over 160 channels for you to stream, including channels from popular digital and television networks such as CBSN, HISTORY, PGA TOUR, FailArmy, NowThis, Pocket.Watch (EvanTube, anyone?!), Food52 and many more!
Does XUMO require a subscription?
All XUMO channels are completely free to watch and stream from any device.
What devices is XUMO available on?
You can watch XUMO on your Hisense, Sharp, Magnavox, Panasonic, Philips, Sanyo, or VIZIO smart TV, your Channel Plus enabled LG smart TV, your iPhone or iPad, your Android device, or on your Roku. You can also cast XUMO from your mobile devices to your TVs via AirPlay (AppleTV), Chromecast, Miracast or Screencast.
Can I watch XUMO on multiple devices at the same time?
Absolutely!
What is the recommended internet speed to stream videos on XUMO (mbps)?
Why does XUMO have commercials?
XUMO has commercials so that we can keep our service available for free for viewers like you!
How often are channels updated?
Some channels are updated multiple times every day (like news), and others are updated less frequently; it all depends on how often our channel partners publish new content. You can be sure that the XUMO lineup will be updated as soon as new content is available, though!
Does XUMO have live streams?
Yes. Some channels, including CBS News, have 24 hour live streams for you to enjoy. Others, like PeopleTV, feature select live events such as the Red Carpet at the Oscars.
How often are new channels added?
We strive to add 2-3 new channels every week. We are constantly working with new digital and traditional networks to bring you the channels you love. Check back frequently for updates about new channels.
I create videos, how do I get my own channel?
Email Our Partner Team so we can talk!



Does XUMO track and keep my personal information?
We collect information on how viewers use XUMO. The reason is simple: We want to keep making the service better. It also enables us to recommend videos or streams we think you might enjoy. If you feel that this answer is too broad then you might want to peruse our Privacy Policy, Video Privacy Policy and Terms of Service.
How can I set parental controls on XUMO?
Currently, this feature is unavailable. However, the XUMO product and engineering teams are working hard to add in new features, so check back frequently for updates.
Are there any videos in other languages besides English?
Yes. XUMO currently has a few channels that are primarily Spanish-speaking. For a look at these channels, this would be the best place to find out.
I manufacture TVs or hardware devices, how can I integrate XUMO into my device?
Email Our Partner Team so we can talk!



How can I advertise on XUMO?
Please check out the Advertise With Us page.
What are “We Love” and “Everyone Loves” channels?
“We Love” is a collection of content that we, the XUMO team, have noticed is trending or currently popular amongst all viewers. “Everyone Loves” is a collection of content that viewers like you watch frequently and enjoy.
Can I create a playlist? Can I save videos to watch later? Can I watch XUMO channels offline?
Unfortunately, these features are unavailable at the moment. However, the XUMO team is working hard to bring features like these to you soon!
I can’t find answers to my questions. How do I get additional help?



 

 

Smart TV FAQs

How do I get XUMO on my smart TV?
If you have a VIZIO, Panasonic, Philips, Magnavox, Sanyo, Samsung, Hisense or Sharp smart TV, you can search for XUMO where you download your apps and install it from there. If you have an LG smart TV, you can visit the LG Content Store and search for Channel Plus.


How do I cast XUMO from my mobile device?
If you have a Chromecast-enabled or VIZIO SmartCast TV, you will see a ‘cast’ icon in the upper right-hand corner when accessing XUMO on your mobile device via our mobile app.
XUMO-mobile-cast
The XUMO button is broken on my remote, what do I do?
[VIZIO] Press the silver and black ‘v’ button in the center of your remote to bring up the app tray, then navigate to XUMO and press ‘OK.’
How do I access the XUMO virtual input?
[HISENSE] The XUMO virtual input will be available for 2017 Hisense smart TVs towards the end of 2017!
Can I customize the closed caption settings on my videos?
Yes, you can! Press the ‘OK’ button while watching a video, then move over to the ‘CC’ button to toggle closed captioning.
 

 

Channel Plus FAQs

I'm seeing the following: error codes 9815, 8001 (network error) or blank or black screen when I try to make the small video fullscreen. What's the fix?
Unfortunately, these are all symptoms of something malfunctioning with Channel Plus. To resolve, please follow these steps:

  • Reset your Internet connection. Wait 60 seconds to turn it back on and check to make sure your smart TVs network connection has reconnected.
  • Reset your country Settings. Go to your TV’s general location settings and select a country other than your own. Then, re-select your country and accept any terms & conditions that may pop up.
  • Unplug and plug your TV back in. Physically unplug and plug your TV back in to give your TV and Channel Plus a hard power cycle.

If you are unable to fix the issue following the instructions above, please email us your Client ID with a description of what instructions you completed. Need help finding your alphanumeric Client ID? Here’s a 15 second video on how to find it in the Channel Plus settings on your LG smart TV.



What is Channel Plus?
Channel Plus, powered by XUMO, brings the best streams from today’s digital publishers to your living room. Channel Plus is available as an application on 2012-2015 LG smart TVs. The channel lineup is more limited due to the operating system of these TVs. The full channel lineup is available on 2016+ LG smart TVs.
How do I get to/connect to Channel Plus?
First, make sure you have accepted each of the terms & conditions during the setup process of your LG smart TV. Then, visit the LG Content Store. Once there, search for ‘Channel Plus’ and click install! If Channel Plus does not show up or work properly, please make sure your firmware is up to date by checking LG’s support page.
How many channels are available and what can I watch on Channel Plus?
There are over 160 channels now available for free on Channel Plus! Check out the full lineup.
How much does Channel Plus cost?
Channel Plus is free.
How do I find my Channel Plus Client ID?
Here’s a 15 second video on how to find your alphanumeric Client ID in the Channel Plus settings on your LG smart TV.
How do I add, remove or restrict a channel?
You can adjust the controls for each channel by using the webOS channel manager.
How do I go back to the Channel Plus menu?
On your remote control, click the ‘back’ icon that is located about halfway down on the left. Keep clicking until you reach Channel Plus Home.
My TV is locked and I cannot access Channel Plus. What do I do?
If your TV is asking for a PIN, enter 0000.
How can I favorite channels?
On the main page, press the Star Button to add a channel to your favorites list.
I accidentally deactivated Channel Plus. How do I reactivate Channel Plus?
Visit the LG Content Store, search for ‘Channel Plus’ and click install!
I can’t find answers to my questions. How do I get additional help?



 

 

Channel Plus FAQs en français

En quoi consiste Channel Plus?
Channel Plus, optimisé par XUMO, diffuse dans votre salon les meilleurs flux des éditeurs numériques actuels. Channel Plus est disponible sous forme d’application sur les téléviseurs intelligents LG 2012-2015. La gamme de chaînes est plus limitée en raison du système d’exploitation de ces téléviseurs. La gamme complète des chaînes est disponible sur les téléviseurs intelligents LG 2016+.
De quoi ai-je besoin pour me connecter à Channel Plus?
Tout ce que vous avez besoin de faire est de vous connecter à Internet et de terminer la configuration initiale. Si vous captez des chaînes de diffusion par antenne, ces chaînes pourront être visionnées via Channel Plus, tout comme les chaînes Internet ajoutées par XUMO..
Combien de chaînes sont offertes et que puis-je visionner sur Channel Plus?
Il y a désormais plus de 160 chaînes offertes gratuitement sur Channel Plus! Découvrez la sélection complète.
Dois-je payer pour avoir Channel Plus?
Non, Channel Plus est un service gratuit qui est fourni avec le webOS 3.0 de LG et les téléviseurs intelligents compatibles ci-dessus.
Pourquoi est-ce que mon écran est devenu noir ou blanc?
Malheureusement, cela est le symptôme d’un problème avec Channel Plus. Pour résoudre ce problème, veuillez suivre les étapes suivantes :

  • Réinitialisez votre connexion Internet. Attendez 60 secondes avant de la rétablir et assurez-vous que la connexion réseau de votre téléviseur intelligent s’est reconnectée.
  • Rallumez votre téléviseur. Après avoir éteint votre téléviseur, attendez 60 secondes avant de le rallumer. Cela devrait laisser suffisamment de temps à votre connexion Internet pour se rétablir.
  • Vérifiez que votre micrologiciel est à jour. Visitez le site Web de LG pour vous assurer que vous utilisez la version la plus récente.
  • Trouvez votre numéro de client dans les réglages de Channel Plus. Pour trouver les réglages, appuyez sur « Home » (accueil) sur votre télécommande, puis sur l’icône d’engrenage en haut à droite et vous verrez apparaître Numéro de client pour le service à la clientèle dans le coin supérieur gauche de l’écran.

Veuillez nous envoyer votre numéro de client par courriel avec une description du problème.

La vidéo est en cours de lecture, mais je ne peux pas l’afficher en plein écran.
Malheureusement, cela est le symptôme d’un problème avec Channel Plus. Pour résoudre ce problème, veuillez suivre les étapes suivantes :

  • Réinitialisez votre connexion Internet. Attendez 60 secondes avant de la rétablir et assurez-vous que la connexion réseau de votre téléviseur intelligent s’est reconnectée.
  • Rallumez votre téléviseur. Après avoir éteint votre téléviseur, attendez 60 secondes avant de le rallumer. Cela devrait laisser suffisamment de temps à votre connexion Internet pour se rétablir.
  • Vérifiez que votre micrologiciel est à jour. Visitez le site Web de LG pour vous assurer que vous utilisez la version la plus récente.
  • Trouvez votre numéro de client dans les réglages de Channel Plus. Pour trouver les réglages, appuyez sur « Home » (accueil) sur votre télécommande, puis sur l’icône d’engrenage en haut à droite et vous verrez apparaître Numéro de client pour le service à la clientèle dans le coin supérieur gauche de l’écran.

Veuillez nous envoyer votre numéro de client par courriel avec une description du problème.

Comment puis-je ajouter/supprimer/limiter une chaîne?
Vous pouvez régler les commandes de chaque chaîne en utilisant le gestionnaire de chaînes du webOS. Sélectionnez l’icône des réglages (engrenage) sur votre télécommande. Cliquez sur Réglages > Chaînes > Gestionnaire de chaînes > Toutes les chaînes ou Internet (chaînes spécifiques à Channel Plus) > Sélectionnez votre chaîne > Cliquez sur l’une des deux icônes dans le coin supérieur droit soit pour activer les restrictions parentales (cadenas) ou pour supprimer la chaîne de votre sélection (flèche).
Comment puis-je revenir au menu Channel Plus?
Sur votre télécommande, cliquez sur l’icône « Back » (retour) qui est située à gauche, vers le bas. Continuez à cliquer jusqu’à ce que vous atteigniez Accueil Channel Plus.
Mon téléviseur est verrouillé et je ne peux pas accéder à Channel Plus. Que dois-je faire?
Si votre téléviseur vous demande un NIP, entrez 0000.
Comment puis-je ajouter des chaînes à ma liste de favoris?
Sur la page principale, appuyez sur le bouton Étoile pour ajouter une chaîne à votre liste de favoris.
J’ai accidentellement désactivé Channel Plus. Comment puis-je réactiver Channel Plus?
Visitez la boutique de contenu LG, effectuez une recherche pour trouver « Channel Plus » et cliquez sur installer!
Je n’ai pas trouvé de réponses à mes questions. Comment puis-je obtenir de l’aide supplémentaire?



 

 

Roku FAQs

How do I add XUMO to my Roku?
If you are accessing your Roku on your TV, you can visit the app store and search for ‘xumo’ and click ‘add channel’. If you are accessing Roku via the web, you can visit the channel store and add XUMO as a channel.
 

 

Mobile FAQs

How do I delete my account?
If you would like to permanently delete your account, please email us. Remember, XUMO is 100% free so it won’t cost you anything if you want to take a little break and come back at a later date to revisit and see what’s new!



How do I make sure I receive content from the brands I like the most?
Unfortunately, this feature is not yet available for our mobile app. We are working on it, though!
Is XUMO available for iOS and Android?
Sure is! Please visit the App Store or Play Store to download XUMO for free.
How do I make sure I have the latest version of the app?
Check your app updates! If you still aren’t sure, visit your app store and check the description to make sure the app you have installed on your mobile device matches what you’re reading in the app store.
Can I save the videos I want to watch again?
Unfortunately, this feature is not yet available for our mobile app. We are working on it, though!
How can I favorite channels?
Unfortunately, this feature is not yet available for our mobile app. We are working on it, though!
How can I share videos with friends?
Yes, next to each video you should see a button that allows you to share on social media, text or mail.
How do I make the videos fullscreen?
You can press the expander icon in the upper right-hand corner to make the video go fullscreen. Or, if you have portrait mode unlocked on your phone, you can just turn your phone landscape and voi-la – fullscreen.
XUMO-mobile-fullscreen
Can I still watch videos with sound while my phone is muted?
Yes! All videos will be muted when you launch XUMO unless you have your volume turned on. This is to limit disruptions to your surroundings (and not scare you).
XUMO-mobile-volume