FAQs

Xumo Play is your destination for free LIVE and on-demand streaming entertainment. With over 300 different channels and tens of thousands of movie and TV titles to choose from, you won’t get bored. Tune in for newly launched music channels, breaking news, epic fails, stand up comedy, sports, news coverage, and more. Select channels as “Favorite” for an experience tailored to you. Stay up to date, but most of all, stay entertained with Xumo Play.

Xumo Play is available in the United States and Canada (via Rogers devices).

Xumo Play has over 300 channels for you to stream, including channels from popular digital and television networks such as ABC News Live, NBC News NOW, HISTORY, PGA TOUR, FailArmy, FREE Movies, Food52 and many more!

All Xumo Play channels and Xumo-powered applications are completely free to watch and stream from any device.

Xumo Play or Xumo-powered applications are available for free on:
• Amazon Fire devices
• Android Mobile and Tablets
• Android TV
• Apple TV
• Xfinity Flex
• Hisense
• iOS Mobile and Tablets
• Panasonic
• Rogers Ignite Cable Boxes
• Roku
• Samsung (No Longer Available on 2016 Models as of May 3rd, 2023)
• Sony
• Vizio Via+ and Vizio Smartcast
• Xfinity X1 devices

Xumo Play requires a consistent internet connection in order to work properly. Depending on the device you are using, this connection can grow unstable at any given time. Due to this, we recommend you restart your internet at your router, wait 60 seconds and plug it back in. Then, please unplug your device, wait 60 seconds and plug it back in. This should give your device and Xumo Play time to reestablish a connection.

Absolutely!

Xumo Play has commercials or ad breaks so that we can keep our service available for free for viewers like you!

Some channels are updated multiple times every day (like news), and others are updated less frequently; it all depends on how often our channel partners publish new content. You can be sure that the Xumo Play lineup will be updated as soon as new content is available, though!

Yes. Some channels, including ABC News Live, beIN SPORTS XTRA, HSN, NBC News NOW, QVC and others, have linear, live streams for you to enjoy for free. Others, like PeopleTV, feature select live events such as the Red Carpet at the Oscars.

We strive to add new channels every month. We are constantly working with new digital and traditional networks to bring you the channels you love. Check back frequently for updates about new channels.

We use the personal information we collect to analyze traffic and user activities on our Services, identify popular areas or features, and optimize and personalize the Services. This includes linking information gathered across through various methods to provide you with a consistent experience on our Services. For example, we may suggest content or titles that may be of interest, organize your guide to show the most relevant channels or titles, and customize notifications or advertisements or other marketing communications on our Services or third-party sites and services.

We may also use the information we collect for the following purposes:

• Respond to customer service requests
• Provide, maintain, and improve our Services, as well as to develop new content and features
• Protect the rights and property of Xumo and others, including to detect, investigate, and prevent fraud and other illegal activities and to enforce our agreements
• For marketing and advertising

If you are a California resident, please be sure to review the section “Additional Information for California Residents” below for important information, as required by California privacy laws, about the categories of personal information we collect and disclose and your rights under California privacy laws.

Please visit our Privacy Policy for more information.

Currently, this feature is unavailable. However, the Xumo Play product and engineering teams are working hard to add in new features, so check back frequently for updates.

Yes. Xumo Play currently has multiple channels that contain foreign-language content. Check your apps listings for more details.

Unfortunately, these features are unavailable at the moment. However, the Xumo team is working hard to bring features like these to you soon!

Contact the Xumo Play Solutions Team!

If you have a VIZIO, Samsung, Hisense or Xclass smart TV, you can search for Xumo Play where you download your apps and install it from there.

If you have a Chromecast-enabled or VIZIO SmartCast TV, you will see a ‘cast’ icon in the upper right-hand corner when accessing Xumo Play on your mobile device via our mobile app. If you have an iOS mobile device, you can AirPlay to your AppleTV for convenience, as well.

Yes, you can! Press the ‘OK’ button while watching a video, then move over to the ‘CC’ button to toggle closed captioning. For more controls, please go to the App Settings menu.

Yes, some channels powered by Xumo are available on LG Channels.

For the best support, please contact LG Channels Customer Support directly. Please look to see if the LG Channels FAQ can be of any help: https://us.lgappstv.com/main/faq
And if you would like to contact LG directly, please complete the following form with the details of your issue:
https://us.lgappstv.com/main/inquiry/register

Sure is! Please visit the App Store or Play Store to download Xumo Play for free.

Check your app updates! If you still aren’t sure, visit your app store and check the description to make sure the app you have installed on your mobile device matches what you’re reading in the app store.

Yes! All videos will be muted when you launch Xumo Play unless you have your volume turned on. This is to limit disruptions to your surroundings (and not scare you).

It will be available first in the US. Eligible TV models and launch timing to be announced.

Viewers can enjoy more than 290 free streaming channels. If you need more details around which channels are available, please see our available channels list.

Sony does not collect any viewing data about streaming channels. The service provider (Xumo) may collect some data about viewing.

Xumo uses the personal information we collect to analyze traffic and user activities on our Services, identify popular areas or features, and optimize and personalize the Services. This includes linking information gathered across through various methods to provide you with a consistent experience on our Services. For example, we may suggest content or titles that may be of interest, organize your guide to show the most relevant channels or titles, and customize notifications or advertisements or other marketing communications on our Services or third-party sites and services.

We may also use the information we collect for the following purposes:

• Respond to customer service requests
• Provide, maintain, and improve our Services, as well as to develop new content and features
• Protect the rights and property of XUMO and others, including to detect, investigate, and prevent fraud and other illegal activities and to enforce our agreements
• For marketing and advertising

If you are a California resident, please be sure to review the section “Additional Information for California Residents” below for important information, as required by California privacy laws, about the categories of personal information we collect and disclose and your rights under California privacy laws.

Please visit our Privacy Policy for more information.

Sony does not collect any viewing data about streaming channels. The service provider (Xumo) may collect some data about viewing.

Xumo uses the personal information we collect to analyze traffic and user activities on our Services, identify popular areas or features, and optimize and personalize the Services. This includes linking information gathered across through various methods to provide you with a consistent experience on our Services. For example, we may suggest content or titles that may be of interest, organize your guide to show the most relevant channels or titles, and customize notifications or advertisements or other marketing communications on our Services or third-party sites and services.

We may also use the information we collect for the following purposes:

• Respond to customer service requests
• Provide, maintain, and improve our Services, as well as to develop new content and features
• Protect the rights and property of XUMO and others, including to detect, investigate, and prevent fraud and other illegal activities and to enforce our agreements
• For marketing and advertising

If you are a California resident, please be sure to review the section “Additional Information for California Residents” below for important information, as required by California privacy laws, about the categories of personal information we collect and disclose and your rights under California privacy laws.

Please visit our Privacy Policy for more information.

Sony does not collect any viewing data about streaming channels. The service provider (Xumo) may collect some data about viewing.

Xumo uses the personal information we collect to analyze traffic and user activities on our Services, identify popular areas or features, and optimize and personalize the Services. This includes linking information gathered across through various methods to provide you with a consistent experience on our Services. For example, we may suggest content or titles that may be of interest, organize your guide to show the most relevant channels or titles, and customize notifications or advertisements or other marketing communications on our Services or third-party sites and services.

We may also use the information we collect for the following purposes:

• Respond to customer service requests
• Provide, maintain, and improve our Services, as well as to develop new content and features
• Protect the rights and property of XUMO and others, including to detect, investigate, and prevent fraud and other illegal activities and to enforce our agreements
• For marketing and advertising

If you are a California resident, please be sure to review the section “Additional Information for California Residents” below for important information, as required by California privacy laws, about the categories of personal information we collect and disclose and your rights under California privacy laws.

Please visit our Privacy Policy for more information.