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Popular FAQs

I'm seeing the following when I try to use Channel Plus or LG Channels: error codes 9815, 9819, 8001 (network error), 0000 or blank or black screen when I try to make the small video fullscreen. What's the fix?
Unfortunately, these are all symptoms of something malfunctioning with Channel Plus. To resolve, please follow these steps:

Reset your Internet connection. Wait 60 seconds to turn it back on and check to make sure your smart TVs network connection has reconnected.
Toggle CHANNEL PLUS or LG CHANNELS off and on, again. Go to your TV’s general settings and navigate to the channels. There, please toggle CHANNEL PLUS or LG CHANNELS off and on, again. 
Unplug and plug your TV back in. Physically unplug and plug your TV back in to give your TV and Channel Plus a hard power cycle.

If you are unable to fix the issue following the instructions above, please email us your Client ID.

How do I find my Channel Plus Client ID?
Here’s a 15 second video on how to find your alphanumeric Client ID in the Channel Plus settings on your LG smart TV.
How do I cast XUMO from my mobile device?
If you have a Chromecast-enabled or VIZIO SmartCast TV, you will see a ‘cast’ icon in the upper right-hand corner when accessing XUMO on your mobile device via our mobile app. If you have an iOS device, you can AirPlay to your AppleTV for easy viewing.
Can I customize the closed caption settings on my videos?
Yes, you can! Press the ‘OK’ button while watching a video, then move over to the ‘CC’ button to toggle closed captioning.

Visit our full FAQs Page for more.