We’re Here To Help!

Are you having trouble accessing XUMO on your smart TV, Roku, iOS or Android device?
If so, please select your device from the images below and fill out the form you are taken to.

channels_allDevice_jan2019

 

MOST FREQUENTLY ASKED FREQUENTLY ASKED QUESTIONS

I'm seeing the following when I try to use Channel Plus: error codes 9815, 8001 (network error) or blank or black screen when I try to make the small video fullscreen. What's the fix?
Unfortunately, these are all symptoms of something malfunctioning with Channel Plus. To resolve, please follow these steps:

  • Reset your Internet connection. Wait 60 seconds to turn it back on and check to make sure your smart TVs network connection has reconnected.
  • Reset your country settings. Go to your TV’s general location settings and select a country other than your own. Then, re-select your country and accept any terms & conditions that may pop up.
  • Unplug and plug your TV back in. Physically unplug and plug your TV back in to give your TV and Channel Plus a hard power cycle.

If you are unable to fix the issue following the instructions above, please email us your Client ID with a description of what instructions you completed. Need help finding your alphanumeric Client ID? Here’s a 15 second video on how to find it in the Channel Plus settings on your LG smart TV.



How do I find my Channel Plus Client ID?
Here’s a 15 second video on how to find your alphanumeric Client ID in the Channel Plus settings on your LG smart TV.
How do I get XUMO on my smart TV?
If you have a VIZIO, Panasonic, Philips, Magnavox, Sanyo, Samsung, Hisense or Sharp smart TV, you can search for XUMO where you download your apps and install it from there. If you have an LG smart TV, you can visit the LG Content Store and search for Channel Plus.

How do I cast XUMO from my mobile device?
If you have a Chromecast-enabled or VIZIO SmartCast TV, you will see a ‘cast’ icon in the upper right-hand corner when accessing XUMO on your mobile device via our mobile app.
XUMO-mobile-cast
The XUMO button is broken on my remote, what do I do?
[VIZIO] Press the silver and black ‘v’ button in the center of your remote to bring up the app tray, then navigate to XUMO and press ‘OK.’
How do I access the XUMO virtual input?
[HISENSE] The XUMO virtual input will be available for 2017 Hisense smart TVs towards the end of 2017!
Can I customize the closed caption settings on my videos?
Yes, you can! Press the ‘OK’ button while watching a video, then move over to the ‘CC’ button to toggle closed captioning.
Or, email our customer service team directly.



Visit our full FAQ page